FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client. We have tried to answer the most common questions.
📦 Shipping & Returns
We want your shopping experience to be completely worry-free 💛.
Below you’ll find clear answers about shipping, delivery, and returns so you always know what to expect.
⏱️ How long will it take to receive my order?
We know you can’t wait to receive your order, so we ship fast! 🚚✨
- Processing time: 1–3 business days
- Standard shipping: 3–7 business days
- Express shipping (if available): 1–3 business days
You’ll be able also to track your order so you can follow your package every step of the way. ✅
🌍 Do you ship internationally?
Yes! We ship worldwide 🌎. Shipping rates and delivery times are shown at checkout based on your location. Please note that some international orders may be subject to local duties or taxes — but we’ll always be transparent so there are no surprises.
🔄 What is your return policy?
Your satisfaction is our top priority 💛. If you’re not completely happy, you can request a return within 14 days of receiving your order. Items must be unused, in their original packaging, and include proof of purchase.
📩 How do I start a return?
It’s quick and hassle-free:
Just email us at contact@cozyhuis.nl with your order details. Once approved, we’ll send you a prepaid return label and simple step-by-step instructions. Easy as that! ✅
🛒 Orders
We’re here to make your order process simple and stress-free ✅.
Here are answers to the most common questions about placing, tracking, or managing your order.
❓ Can I change or cancel my order after placing it?
We process orders quickly to get them to you as soon as possible 🚀. If you need to make a change or cancel, please email us right away at contact@cozyhuis.nl.
⚠️ If your order has already shipped, changes may not be possible, but we’ll always do our best to help.
❓ How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number 🔍. Simply click the link to follow your package every step of the way until it arrives at your door.
❓ What should I do if my package is lost or arrives damaged?
Your peace of mind is our priority 💛.
- If your package arrives damaged, please contact us immediately and we’ll make it right.
- For lost packages, we recommend checking with the shipping carrier first. If you still need help, reach out to us and we’ll assist you quickly.
❓ Do you offer gift cards?
Yes! 🎁 We offer digital gift cards, the perfect choice when you want to give someone the freedom to pick what they love. Gift cards are delivered instantly by email and never expire.
Please note: gift cards are non-returnable.
Products
Below are some common questions about our products
How do I know if a product is in stock?
Our website updates in real-time. If you can add an item to your cart, it’s in stock. If it’s sold out, you’ll see an “Out of Stock” message.
Do you offer custom or personalized products?
Some of our items may be available as custom orders. Please note that personalized products cannot be returned.
How do I care for my products?
Care instructions are included in the product descriptions and/or on product tags. If you need extra guidance, just reach out to us at contact@cozyhuis.nl.